Frequently Asked Questions


Use a keyword like "order" or "account" to filter the FAQ list

  • Why can't I log in to my account? (For accounts created before 4/27/2015)

    For security reasons, we are not able to port over passwords from the old site for users as they are encrypted. Please create a new account using our registration form.

  • Why can't I see my order history? (For accounts created before 4/27/2015)

    For security reasons, our new system cannot track orders that were placed before 4/27/2015. All orders placed after 4/27/2015can be viewed in your personal order history page. If you have questions regarding orders placed before 4/27/2015please contact our customer service department.

All weights, specifications and features are approximate and are subject to change without notice. Due to continuous product improvements, product images may not be exact. Warning labels in some product images may have been removed for photography purposes only. Props shown in photos not included. Some assembly may be required.